SuperShuttle SuperSucks

I recently flew from Austin to Dallas Love Field. I got off the Southwest flight at 6:14 p.m., proceeded straight to the baggage claim, got my bag and headed to the shuttle pick up area. But, I saw no shuttle...only cab after cab.

So I called SuperShuttle and explained to them that I booked the ride 6 days in advance and prepaid but saw no van. The lady from SuperShuttle said that those reservations are only based on availability, even if you prepay 6 days in advance. So my options were to take a cab and pray that SuperShuttle actually refunds my credit card or wait 30 minutes for a SuperShuttle. I decided to wait and that was a mistake.

At 6:40 I sat down in the SuperShuttle to find that another guy was in the van. It's a shared ride so I didn't necessarily expect to be the only one in there. They usually group you with people who live in your area- but this time that was not the case. This gentleman, Mr. Reynolds, missed his ride and just jumped on a SuperShuttle sans reservation. So we had to drive him all the way to the Gaylord Convention Center in GRAPEVINE!!

It took forever to get all the way from Love Field to Grapevine and there was nothing I could about it. And the whole time, all I could think about was the Grammy Awards that was going to start in a few minutes. After dropping off Mr. Reynolds, the SuperShuttle driver turned around and said to me, "Would you like to get out of the van and go look inside the lobby of the hotel? It's beautiful, you should see it."

My jaw dropped and I pulled myself together just enough to say, "No. I've seen it." The driver said OK and we were off. We were approaching 635 which is the highway that leads me home. The driver's talking GPS system was telling him to merge but he missed it! He ended up on 114! If you live near Dallas you know that's heading straight to the airport...DFW International! So now I'm telling him where to go, the GPS system is telling him where to go and we still ended up inside DFW airport!! I started at Love Field and now I was in DFW!!!

He finally got it right and we were on the way to Plano. We pulled into my driveway at 8:01. I had spent only 46 minutes on the plane and 1 hour 21 minutes in the van! That's ridonkulous! I'm going on a SuperShuttle strike.